Request #OP-2024-0512

Waiting Approval

Created 12 May 2024, 10:24 AM by Sarah Johnson

Cost Today
$2.43
Actions Today
34
Request Type Refund Review High Priority
Risk Level Medium Score 45/100
Estimated Time ~6 min Total Execution
Estimated Cost ~$0.18 Total Cost
Auto / Manual Requires Approval 2 actions waiting
Supervised Execution Mode: All sensitive write operations are gated behind role-based approvals.

Request Details

A client requested a refund for order #INV-9981. They claim the product was not as described. Please review the request and process according to our refund policy.

Order ID INV-9981
Customer Acme Corp Ltd.
Amount £1,248.00
Requested At 12 May 2024, 10:24 AM
Channel Website Portal

Knowledge Base Status

Supabase pgvector
Connected
Documents 248
Chunks 12,543
Embeddings 12,543
Last Updated 12 May 2024, 09:15 AM

Procedure Retrieved

Refund Policy & Procedure v2.3

Source: /policies/refunds.md · Similarity Score: 0.92

This procedure applies because:
Request type is a refund
Order is within 30 days
Customer has provided reason
Amount is within auto-refund limit

Execution Plan

1
Validate order and customer

Check order status, payment status and eligibility

Completed
2
Review refund policy conditions

Ensure request meets all refund requirements

Completed
3
Assess risk and reason

Evaluate reason for refund and risk rules

Completed
4
Calculate refund amount

Determine refundable amount and fees

Completed
5
Process refund via Stripe

Issue refund to original payment method

Waiting Approval
6
Send confirmation to customer

Email refund confirmation and receipt

Pending

Execution Timeline

10:24:31 AM Request received

Refund review request created by Sarah Johnson

10:24:35 AM Procedure retrieved

Refund Policy & Procedure v2.3 (score: 0.92)

10:25:02 AM Information extracted

Order ID, reason, amount, customer details

10:25:45 AM Plan created

6 steps generated, 2 require approval

10:28:17 AM Awaiting approval

Step 5 requires manager approval

Approvals Required (1)

Action: Process refund via Stripe
Amount: £1,248.00
Reason: High-value refund requires manager approval
Requested By: OpsAgent AI
At: 12 May 2024, 10:28 AM

Tools That Will Be Used

Supabase

Read order and customer data

Low Risk
S
Stripe

Process refund payment

High Risk
M
Gmail

Send confirmation email

Low Risk
#
Slack

Notify finance channel

Low Risk
田
Google Sheets

Log refund in tracking sheet

Low Risk
Total Actions: 5 View Permissions

Recent Activity

Refund request #OP-2024-0512 completed
2 min ago
Invoice follow-up #OP-2024-0511 completed
18 min ago
Onboarding #OP-2024-0510 waiting approval
45 min ago
Account update #OP-2024-0509 failed
1 hr ago
Complaint handling #OP-2024-0508 completed
2 hrs ago
View All Activity