All projects · SaaS Product Tools
QueuePro — Smart Queue Management System
An intelligent queue management and priority scheduling studio for service venues.
An intelligent queue management and priority scheduling studio for service venues. A multi-factor ranking algorithm balances elapsed wait time, priority tiers, scheduled appointment windows, service duration efficiency, and anti-starvation mechanics. Includes multi-staff capability matching, transparent decision explainability, duration learning via moving averages, queue overload detection, a privacy-safe public waiting-room display, and a discrete-event simulation comparing FIFO versus Smart Queue algorithms.
- Custom multi-factor scoring combines waiting time progression, priority tiers, appointment proximity, short-service packing and anti-starvation safeguards
- Anti-starvation mechanics accelerate points for normal walk-ins after 20 minutes so priority arrivals cannot permanently starve standard customers
- Multi-staff roster with skill-based qualifications (consultation, urgent care, blood tests, vaccination, physio) and lowest-utilization assignment
- Explainability panel breaks down exact score contributors (wait credit, tier boost, appointment bonus, duration bonus) for the customer called next
- Tracks completed service durations to update Exponential Moving Averages (EMA) and refine future wait time predictions
- Automated queue overload detection flags high congestion and recommends exact additional staff headcount required
- Privacy-safe public waiting-room screen with ticket codes and consultation room assignments
- Side-by-side simulation benchmark compares FIFO vs Smart Queue on 60+ customers with latency, starvation and wait distribution metrics
Built with: Vanilla JavaScript, Dynamic Priority Scoring, Multi-Staff Capability Matching, HTML5 Canvas Charts, Discrete-Event Simulation, Adaptive Duration Learning, Responsive CSS